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Contact Us

You can get in touch with us by phone, email, post or, if you prefer, in person.

Click Here for contact information


Shipping Prices

Find out about postage costs. We offer FREE delivery on all UK orders over £20, and FREE delivery on worldwide orders over £60.

Click Here for shipping prices


Dispatch and Delivery Information

We pride ourselves on our quick dispatch and delivery.

Click Here for dispatch and delivery information


Changing Order Details

Unfortunately we cannot change the details of an order once it is placed. This includes adding extra products and changes to delivery address.

If you have changed your mind about an item placed, we recommend placing a new order. Then refer to our Returns and Refunds section for details on how to get the unwanted items back to us, and your money refunded.



Pay by credit card, debit card or PayPal. Planet X uses the latest security measures to keep your details safe throughout the checkout process.

Click Here for full details of our Buy Safely policy


Warranty Information

Planet X branded products carry a 2 year warranty and benefit from discretionary crash replacement for the original owner.

Click Here for full details of our warranty


Returns and Refunds

If you would like to return an item to us, please refer to our returns page. 

Here you will find details of our returns policy, and recieve advice on the best postal method to use in order your items back to us, such as Collect+.

Click Here to complete a returns form or to find out more about our returns policy

X-Service Bike Servicing

Repairs and servicing from CYTECH qualified mechanics, helping you get back on the road or trail.

Click Here for further information on what services we offer.


X-Fit Bike Fitting

State of the art bike fitting, courtesy of our Retul system.

Click Here for further information.


Cycle to Work Scheme

We participate in the government Cycle to Work scheme, where you can get up to 40% off the price of a new bike.

Click Here to see how the process works.


Terms and Conditions

Planet X T's and C's