Here at Podsacs we pride ourselves on our fast delivery, making sure you get your orders as quickly and easily as possible. Below is some information on how we get your goods to you and how much it will cost, no matter where you live in the world*.
Please help us deliver your order as efficiently as possible by providing a telephone number (preferably a mobile number) when placing your order on our website. This way our parcel carriers can contact you, should they need to, on the day of your delivery. Also, the telephone number is a requirement for Customs and providing one will speed up clearance and delivery of your parcel - this is particularly important for our customers outside the United Kingdom.
We aim to ship orders (excluding bikes) placed before 3pm GMT (UK) Monday to Friday on the same working day, although this may not always be possible during busy trading periods and occasionally due to unforeseen circumstances. Any orders (excluding bikes) placed after
Bike Orders: Please note that all our bikes are custom built to order. When you order a bike, it is scheduled into the build queue and you will be notified of a bike build (birth!) date. We keep you informed every step of the way; currently the build queue is 3 to 5 working days. For more information on how we handle bike orders, click here.
Delivery charges are always clearly displayed at the checkout stage of your order.
Delivery charges are always clearly displayed at the 'Checkout' stage of your order.
New bike orders are delivered free of charge within the UK. Channel Islands orders are charged at £25 per bike.
We use a number of carriers including Royal Mail, Yodel and DHL to safely deliver your orders to your door. All of our carriers typically deliver within 1-2 working days after dispatch but we are unable to guarantee an exact delivery day. UK orders under £50 are subject to a £3.95 postage charge.
All Bike orders that include a Full Bike, a Bike Frame or a Frameset will be despatched with Yodel on a 1-2 day delivery service to all destinations in the UK, including Northern Ireland.
For Bike orders delivery is Free of Charge in the UK, however, it is possible for you to upgrade to a 24 Hour service with DHL for a surcharge of £32. If you would like this service then please indicate this at the point you place your order.
Thank you for your co-operation
If your order is dispatched via courier you will receive a 'dispatch email' confirming which courier firm is delivering to you - this dispatch email also provides you with a tracking number.
If you don't have your tracking number, or disagree with the information provided by the results, or believe the courier has let you down, then please contact our customer service team on UK (+44) 01709 38 66 66 or email firstname.lastname@example.org and we will happily investigate and resolve any issues for you.
We only use reputable couriers for all our deliveries. We entrust them to deliver our products
Note: If you haven't received an 'order confirmation email' from us then try checking your 'Junk’ mail folder, as some email filters can tag valid emails as Junk. If still no luck, then please contact us with your enquiry.
We accept orders to all BFPO addresses which are charged at the UK Standard Delivery rate of £4.50 per order. There are some restrictions regarding which products can be sent but we will contact you if your order is affected by this. For delivery times please refer to the BFPO website - click here
To note: If you haven't received an 'order confirmation email' from us then try checking your 'Junk mail folder', as some email filters can tag valid emails as junk. If still no luck, then please contact us with your enquiry.
Delivery times and prices depend on the destination State and Country, and will be calculated and clearly shown at Checkout.
Prices on the Planet X USA website are displayed in US Dollars. The price you see is the price you pay!
Postage costs are calculated automatically and displayed at the top of the order form when you select the destination country, and depend on the size and weight of the products being ordered.
All items are dispatched from our UK warehouse.
You may be subject to local duty / import
The shipping company should advise you of any charges, or else you should consult your local customs office.
If these local import / customs charges are refused or not paid by the customer, then the item could be returned to Planet X, or possibly destroyed if too expensive to return.
Please note: if this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products, minus any costs incurred in returning them to Planet X.
Please note: our International Courier cannot deliver to PO Box
If you are ordering to Norway, please include your Personal Identification number (PID) in the 'courier instructions' box at Checkout. All orders without a PID will be automatically returned to sender by our Norwegian couriers.
Please note: our International Courier cannot deliver to PO Box
|Aland Islands||French Southern Territories||Norfolk Island|
|Albania||Gabon||Northern Mariana Islands|
|Antarctica||Guadalupe||Papua New Guinea|
|Antigua and Barbuda||Guam|
|Bangladesh||Heard Island and Mcdonald Islands||Rwanda|
|Barbados||Holy see (Vatican City State)||Saint Helena|
|Honduras||Saint Kitts and Nevis|
|Benin||India||Saint Pierre and Miquelon|
|Bermuda||Indonesia||Saint Vincent and the Grenadines|
|Bhutan||Iran, Islamic Republic of||Samoa|
|Bosnia and Herzegovina||Iraq||Sao Tome and Principe|
|British Indian Ocean Territory||Kenya|
|Brunei Darussalam||Kiribati||Solomon Islands|
|Burkina Faso||Korea, Democratic People's Republic of||Somalia|
|Cape Verde||Lao People's Democratic Republic||Suriname|
|Cayman Islands||Lebanon||Svalbard and Jan Mayen|
|Central African Republic||Lesotho||Swaziland|
|Chad||Liberia||Syrian Arab Republic|
|Libyan Arab Jamahiriya||Tajikistan|
|Macao||Tanzania, United Republic of|
|Christmas Island||Macedonia, The Former Yugoslav Republic of|
|Cocos (Keeling) Islands||Madagascar||Timor-Leste|
|Congo, the Democratic Republic of the||Mali||Trinidad and Tobago|
|Cook Islands||Marshall Islands||Tunisia|
|Cote d'Ivoire||Mauritania||Turks and Caicos Islands|
|Dominica||Micronesia, Federated States of|
|El Salvador||Myanmar||Viet Nam|
|Equatorial Guinea||Namibia||Virgin Islands, British|
|Eritrea||Nauru||Virgin Islands, U.S.|
|Ethiopia||Nepal||Wallis and Futuna|
|Falkland Islands (Malvinas)||Netherlands Antilles||Western Sahara|