Welcome to our Help page. We try to make things as clear as possible on the website, but occasionally questions and queries do arise. If you still need some help give us a call on +44 (0)1709 38 66 66 and we'll be happy to talk to you.
We have many ways in which you can contact us. We’re always happy to take orders, discuss queries or help with problems that may arise. Please choose the method that best suits you.
Talk to our customer service team on:
+44 (0)1709 38 66 66
Lines are open 9am-6pm Monday-Friday, 9am-5pm Saturday
Podsacs, Planet X Retail Ltd, 38-41 Waddington Way, Rotherham, Sotuh Yorkshire, United Kingdom, S65 3SH
We offer free delivery on all UK orders over £20. All orders £20, or under, will cost £2.50 to ship.
Free delivery on orders over £60. Please be aware, postage costs vary depending on your location. Please refer to our comprehensive International shipping chart HERE
Please allow 2-5 days for delivery. 98% of UK orders placed before 3pm Monday to Friday are despatched the same day. On orders up to £100 we use Royal Mail and orders over £100 we use DPD who offer next day, one hour timed delivery slots.
International shipping times vary depending on where you are located in the world. We will give you a tracking number with your order, so you can follow its progress.
Unfortunately we cannot amend any details of your order once they are placed. This includes adding or subtracting items. We suggest that if you have ordered something that you no longer want, wait for it to arrive and then send it back to us for a refund. See our returns policy for further details.
All Podsacs products carry a 2-year warranty and benefit for discretionary crash replacement for the original owner.
In regards to products from other brands, please refer to their own policies. Certain products, such as titanium frames, benefit from a 10-year warranty, please get in contact with us to discuss this matter further should you need to.
We offer a few different options for returning goods to us. We recommend using Collect+, our nominated returns partner. With Collect+ you can drop off your items at 5200 local stores and newsagents 7 days a week. All you have to do is fill in a returns form, and drop it off.
Alternatively you can send the goods back to us yourself. Remember to complete a returns form and include it with the package. Here’s our returns address:
Podsacs Returns Department, Planet X Retail Ltd, 38-41 Waddington Way, Rotherham, Sotuh Yorkshire, United Kingdom, S65 3SH
After we receive your returned goods, we shall process them and either offer a refund or send you an alternative.
For further information about our returns policy, please refer to our dedicated returns section of the website HERE.